Field Service Regional Manager | City of Industry

Who we are

Utility Trailer Manufacturing Company is America’s oldest privately owned, family-operated trailer manufacturer. With our corporate headquarters in City of Industry, California, we have 5 manufacturing factories in the United States and 1 in Mexico, along with two other parts or service-related operations.

Position Summary
  • To observe, analyze and communicate field product problems and opportunities in a timely manner so that UTM Management can react with appropriate action.
  • Handle potential warranty claims based on factual information and documentation obtained from the dealers.
  • To actively travel to the dealers and observe, analyze, and communicate field product problems and opportunities in a timely manner so that UTM management can react with appropriate action
  • To anticipate potential problems in current designs based on factual information.
  • Report defects to management in detail using standardized reporting procedures (PPT/PDF).
Essential Duties and Responsibilities:
  • To form a relationship and act as counsel and confidant to the dealer Service Managers and General Managers/owners in his region.
  • Train the Dealer service in his region in warranty policies and procedures.
  • Manage (Approve, deny, etc.) the claims submitted by the region.
  • Discerns whether or not there are any un-resolved service-related disputes with dealers or customers which, if left unresolved may damage Utility’s reputation in that area. (Get involved and find a resolution)
  • Ensure the dealers are following warranty policy and/or proper service technique in accordance with Utility serviceability standards.
  • Recommend appropriate corporate approved response and then manage projects through to completion in a way that optimizes end-user satisfaction and the corporate reputation.
  • Recommend new department processes, where appropriate.
  • Create and furnish a written “trip report” of activities.
  • As directed: travel for special projects.