Field Service Regional Manager | Atkins, VA

Utility Trailer Manufacturing Company, LLC., a family-owned 110-year-old company, is the long-term industry leader in refrigerated semi-trailers and North America’s fourth largest semi-trailer manufacturer.

The Field Service Representative is responsible for observing, documenting, analyzing, and communicating field product problems and opportunities to management in a timely manner. This role involves handling potential warranty claims, anticipating potential design issues, and reporting defects to management using standard procedures.

The Field Service Manager can have their base either at Utility’s plants in Clearfield, UT or Atkins, VA, or at the corporate office located in City of Industry, California.

Travel to dealer locations in the representative’s assigned territory will also be required.

This is an on-site position.

Key Responsibilities:
  • Performs any combination of (but not limited to) the following duties according to specific department guidelines:
    • Establish relationships with and act as counsel and confidant to dealer Service Managers and General Managers/owners in assigned region.
    • Train Dealer Service Managers in assigned region on warranty policies and procedures.
    • Resolve claims submitted by the region.
    • Find and resolve unresolved service-related disputes with dealers and customers.
    • Ensure that dealers are compliant with warranty policy and proper service technique(s) in accordance with Company serviceability standards.
    • Recommend appropriate corporate approved response and then manage projects through to completion, optimizing end-user satisfaction and the Company’s reputation.
    • Recommend new department processes, where appropriate.
    • Create and furnish a written “trip report” of activities.
    • Travel for special projects, as directed. (25-50%)

     

Production Assembler – Dayshift | Atkins, VA

  • Will work on our assembly lines learning and building North America’s #1 best-selling refrigerated trailer!
  • Will be taught how to build by Utility prints and specifications.
  • Will work in an environment of cooperation and teamwork.  You’ll be treated with dignity and respect.  You’ll be expected to show others the same dignity and respect.

Production Assembler – Nightshift | Atkins, VA

  • Will work on our assembly lines learning and building North America’s #1 best-selling refrigerated trailer!
  • Will be taught how to build by Utility prints and specifications.
  • Will work in an environment of cooperation and teamwork.  You’ll be treated with dignity and respect.  You’ll be expected to show others the same dignity and respect.

Welders – Steel MIG – Nightshift | Atkins, VA

Perform specific welding duties as required for trailer assembly.

 

Job Responsibilities:
  • All welding related to trailer production is to be done per Utility Engineering drawings and specification.  You will learn these specifications and be expected to adhere to them in your welding.
  • Will be required to always wear specified proper safety equipment.
  • Must be willing to learn and work in multiple locations on the assembly line when needed.
  • Will work in an environment of cooperation and teamwork.  You’ll be treated with dignity and respect.  You’ll be expected to show others the same dignity and respect.

Welders – Aluminum TIG – Dayshift | Atkins, VA

Perform specific welding duties as required for trailer assembly.

 

Job Responsibilities:
  • All welding related to trailer production is to be done per Utility Engineering drawings and specification.  You will learn these specifications and be expected to adhere to them in your welding.
  • Will be required to always wear specified proper safety equipment.
  • Must be willing to learn and work in multiple locations on the assembly line when needed.
  • Will work in an environment of cooperation and teamwork.  You’ll be treated with dignity and respect.  You’ll be expected to show others the same dignity and respect.

Welders – Aluminum TIG – Nightshift | Atkins, VA

Perform specific welding duties as required for trailer assembly.

 

Job Responsibilities:
  • All welding related to trailer production is to be done per Utility Engineering drawings and specification.  You will learn these specifications and be expected to adhere to them in your welding.
  • Will be required to always wear specified proper safety equipment.
  • Must be willing to learn and work in multiple locations on the assembly line when needed.
  • Will work in an environment of cooperation and teamwork.  You’ll be treated with dignity and respect.  You’ll be expected to show others the same dignity and respect.

Welders – Steel MIG – Dayshift | Atkins, VA

Perform specific welding duties as required for trailer assembly.

 

Job Responsibilities:
  • All welding related to trailer production is to be done per Utility Engineering drawings and specification.  You will learn these specifications and be expected to adhere to them in your welding.
  • Will be required to always wear specified proper safety equipment.
  • Must be willing to learn and work in multiple locations on the assembly line when needed.
  • Will work in an environment of cooperation and teamwork.  You’ll be treated with dignity and respect.  You’ll be expected to show others the same dignity and respect.
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